Executive
Know where the organisation stands, decide, and keep its commitments: goals, decisions, meetings, actions and risks in one picture.
Workers: Chief of Staff, Meeting Scribe, Goal Tracker
Available now
Teracom AI: deploy a Department, or build an entire AI organisation.
Teracom AI runs an organisation the way it is already organised: in Departments. Each one brings digital workers that remember everything your organisation knows, act only with your approval and keep it protected, in Australia or on your own servers.
Departments
Deploy a Department. Or build an entire AI organisation.
Every organisation, from a family office to a regional trades business, runs on the same seven functions. Each Teracom AI Department brings its own digital workers, dashboards and reports, all working from one organisational memory and under your approval.
Finance
Know what you owe, own and expect, and stay solvent. Bills, budgets, reconciliation and cash forecasts; it prepares payments and never makes them.
Workers: Accounts Payable, Reconciliation, Cash Forecaster, Month-end Closer
Sales
Find, win and keep revenue, with a pipeline kept honest by evidence and follow-through, from first lead to tender.
Workers: Lead Qualifier, Quote Builder, Tender Scout, Follow-up Coach
Marketing
Be found and chosen: audiences, campaigns, content and brand, with spend and enquiries tracked to what works.
Workers: Campaign Planner, Content Writer, Brand Guard
Operations
Deliver the work: jobs, suppliers, resources, schedules and quality, with the late and the stretched shown first.
Workers: Scheduler, Supplier Chaser, Dispatcher, Maintenance Planner
Customer
Resolve problems and keep customers. Answers come with their sources, and what could not be answered is learned.
Workers: Triage, Answer Engine, Knowledge Curator, Success Manager
Technology and Protection
Keep the organisation running and safe: systems, security, patching, backups that restore, and continuity.
Workers: Patch Planner, Cyber Expert, Backup Verifier, Continuity Officer
Industry Packs and Extensions
Built for your industry, without custom software.
If what you want can be built from existing screens and data, the AI arranges it for you straight away. If it needs your industry’s words or worker behaviour, it comes in an Industry Pack. If it needs a new data source or action, it comes as an Extension, built and reviewed before anyone uses it. The AI arranges; it never writes software.
Industry Packs
Content, not code: the words your industry uses, starter records, templates, worker instructions and knowledge.
- Household and Family OfficeProperty, vehicles, policies, trusts and super, renewals and advisers.
- Trades and Field ServicesJobs, quotes, certificates and licences, crew scheduling and site records.
- Professional ServicesEngagements, utilisation, work in progress, proposals and billing milestones.
- Government and Tender SupplyTender sources, closing calendar, win themes and compliance checklists.
- Retail and EcommerceCatalogue, orders, returns, campaign pace and customer feedback.
- IT and Managed ServicesTickets, service levels, asset registers, patch windows and client environments.
Extensions
The only way new capability enters the platform: reviewed, versioned and off until you switch it on.
- Data connectorsRead from accounting, banking, email, calendars and monitoring, read-only first, with your own credentials.
- ActionsDo something outside, such as sending a quote, always through an approval.
- Model providersLocal AI models first; outside providers only if you switch them on, with spending caps.
- ComponentsNew kinds of chart or screen element, design-reviewed before use.
- AdaptersNew kinds of record mapped into your organisation’s memory.
Organisational memory
Knowledge is the organisation’s most valuable asset.
Teracom AI captures, protects and transforms organisational knowledge into a workforce of digital specialists.
Capture Knowledge.
Procedures, product know-how, past projects and the answers your best people give every day, captured as the work happens.
Protect Knowledge.
Kept inside your organisation and under your control, with access by role and every use logged.
Transform Knowledge Into Labour.
Turned into digital specialists that answer questions, draft documents and take routine work off your team.
Organisational MemoryDigital WorkersKnowledge RetentionWorkforce AugmentationAI-Powered Operational Excellence
How organisations start
One Department at a time.
Each step is useful on its own, and each one adds to what your organisation remembers.
Deploy a Department
Choose the function that needs help most, and the Industry Pack that fits your organisation.
Connect
Connect accounting, email, banking or devices with your own credentials, read-only first.
Memory builds
Documents, suppliers, customers and obligations become one organised picture, with sources shown.
Workers propose, you approve
A morning brief and an Inbox of questions, approvals and opportunities, each with evidence.
Add the next Department
The same memory serves every Department, so each one makes the others better.
Protect and continue
Backups that restore, patch status and a key-person map, so the organisation keeps working when people change.
Our promises
- You own your data, and it stays where you put it.
- Nothing happens without your say-so.
- Everything the AI tells you shows where it came from.
- You can leave, and your memory leaves with you.
- Your organisation keeps working when people, software or models change.
Live today
Capabilities technical and project teams use every day.
Every capability below is live today, not a roadmap slide — grounded in real electronic security product knowledge, not generic search results.
AI Support Agents
Product-specific assistants for platforms including Tecom Challenger, Gallagher, Genetec, Milestone, Inner Range and HID.
Instead of digging through manuals or waiting on a callback, technicians and engineers can ask a Teracom AI support agent directly -- configuration steps, programming, troubleshooting, and how a specific feature actually behaves in the field. Each agent is scoped to the platforms Teracom works with every day, so answers are grounded in real product knowledge rather than generic search results.
- Faster answers on-site, without waiting for a callback
- Covers the specific platforms your team actually installs and services
- Reduces repeat questions landing on your most experienced technicians
Scope of Works Generation
Create structured scopes, technical inclusions, exclusions and solution descriptions faster.
Turning a site brief or a client conversation into a properly structured Scope of Works takes time, and it is easy for details to get missed or worded inconsistently between projects. Teracom AI helps build that structure -- inclusions, exclusions, technical detail and a clear solution description -- so the result reads consistently no matter who on the team put it together.
- Consistent scope documents across the whole team, not just your best writer
- Fewer missed inclusions/exclusions that turn into disputes later
- A faster path from client brief to a document you can actually send
Estimation Assistance
Turn requirements into clearer estimate-ready details and practical solution summaries.
Estimators spend a lot of their time interpreting requirements before they can even start pricing. Teracom AI helps turn a set of raw requirements into a clear, structured, estimate-ready summary -- so the time your estimators spend is on getting the number right, not on decoding what was actually asked for.
- Less time spent interpreting requirements before pricing can start
- More consistent estimate structure across different jobs and estimators
- Clearer handover between whoever scoped the job and whoever prices it
Tender Response Support
Draft consistent technical responses, compliance content and project documentation.
Tender submissions are repetitive by nature -- similar compliance requirements, similar technical narrative, different project each time. Teracom AI helps draft that technical response content and supporting documentation, so your team spends more of a tender deadline refining the pitch and less of it starting from a blank page.
- Faster first drafts of technical response content
- More consistent quality across multiple simultaneous submissions
- More time before a deadline actually spent on strategy, not typing
Technical Design Guidance
Support around product fit, architecture, integration pathways, network considerations and deployment planning.
Before a design is locked in, it helps to have a second opinion grounded in real product knowledge -- whether a given product actually fits the requirement, how an integration pathway is likely to behave, or what network considerations get missed until commissioning day. Teracom AI is there to sanity-check design decisions against real-world product and deployment experience.
- A second opinion on product fit before a design is locked in
- Fewer integration surprises discovered during commissioning
- Design guidance grounded in how these products actually behave in the field
Training & Knowledge Tools
Build structured technical learning and knowledge resources for technicians and project teams.
A lot of technical knowledge ends up living in one or two people’s heads rather than somewhere the wider team can access it. Teracom AI helps turn that knowledge into structured training material and reference content, so new technicians ramp up faster and the business is not exposed every time someone experienced takes leave -- or moves on.
- Faster onboarding for new technicians and project staff
- Institutional knowledge captured somewhere the whole team can reach it
- Less reliance on any single person being available to answer a question
Why Teracom AI
Not another chat window.
ChatGPT, Claude and Copilot are capable general assistants. Teracom AI is built for a different job: to become a permanent capability inside your organisation.
Traditional AI tools
- Generic: built for everyone
- Session based: context lives in each chat
- Designed around the individual user
- Limited organisational context
Teracom AI
- Organisation specific
- Persistent organisational memory
- A digital workforce
- Department specialists
- Industry knowledge built in
- Data sovereignty
- On-premise deployment
- Enterprise governance
Trust and security
Security is part of the platform.
Security is a capability of Teracom AI, not a footnote. This is how your organisation’s knowledge is kept safe.
- Customer data sovereigntyYour data stays under your control, hosted in Australia or on your own servers.
- Local AI processingModels can run on local hardware, so questions and documents need not leave your network.
- On-premise deploymentThe whole platform can run inside your own environment.
- Organisational memory protectionYour organisation’s memory is access-controlled and managed by your own administrators.
- Role-based securityPeople see and do only what their role allows.
- Encryption in transitEvery connection to and within the platform is encrypted.
- Encryption at restStored data is encrypted on disk.
- Secure update deliveryUpdates arrive through a secure channel and are applied under your control.
- Audit loggingActions are recorded, so you can see who did what and when.
Ready to see it running on your own work?
View plans to get your organisation set up on Teracom AI.