Warranty & Product Returns

Aritech

Control panels and powered modules: 2 years. Hardwired sensors: 5 years. Wireless sensors: 2 years.

ASSA ABLOY

ASSA ABLOY products: 10 years. Electrical and electronic components: 5 years. Cylinders and keys: 3 years.

Avigilon

H6A and H5A cameras and NVR4X: 5 years. H4 series cameras and NVR3/NVR4: 3 years.

Axis

5-year warranty from shipment on products shipped from 1 April 2020.

ANZ monitors: 3 years. Projectors: 1 to 3 years by model. Lamps: 6 months or 750 hours.

Beward

Manufacturer page in Russian. Standard IP cameras: 10 years. Other BEWARD equipment: 1 year.

Bosch

Most products: 3 years from invoice, extendable to 5 years. Battery packs, headsets and ID cards: 1 year.

C•CURE

Software House warranty repair and advance replacement process.

Cisco

Varies by product, from 90-day limited to limited lifetime. Look up by product ID.

DSC (PowerSeries Neo)

PowerSeries Neo: 12 months from purchase against defects in materials and workmanship.

Eagle Eye Cloud VMS

Optional Rapid Replacement extended warranty for bridges, CMVRs, switches and cameras.

Everki

Bags, backpacks and briefcases bought in Australia: limited lifetime warranty.

FSH by Schlage

FES10/15/20 strikes and FEM4300/6600 maglocks: 5 years. FES110/FES112: 2 years.

Gallagher

Gallagher hardware: 2 years from manufacture. Selected products: 5 years.

Genetec

Hardware warranty period varies by product and territory.

Hanwha Vision

Network products shipped from 1 July 2023: 5 years from purchase. Consumable parts have shorter periods.

HID

Hardware: 1 year by default. Listed readers (Signo, iCLASS SE) and HID-branded credentials: lifetime.

Hikvision

Periods vary by product under the Hikvision Australia & New Zealand RMA policy.

Honeywell

Hardwired PIRs and Ai-series IP cameras: 60 months. Other intrusion sensors: 24 months from manufacture.

i-PRO

Warranty period varies by region -- APAC customers contact i-PRO support.

IDIS

IP cameras: 3 years + 3 months, plus a free 2-year extension. DirectIP NVRs: 5 years + 3 months.

Inner Range

Integriti and Inception: 3 years. IR detectors: 6 years. SIFER: lifetime.

ION

Single-phase UPS products: 3-year parts and labour warranty.

Kantech

KT-300 controller: 5 years from purchase. Software is not covered.

Lockwood

LOCKWOOD products: 25 years. Electrical and electronic components: 3 years. Keys: 12 months.

Milestone

Software EULA: material defects reported within 90 days of purchase are remedied.

Mobotix

New MOBOTIX products: 5-year guarantee against defects.

Nx Witness

Software licensed under the Network Optix terms of use.

Paradox

Products warranted for 2 years from date of production.

Pelco

Selected cameras (e.g. Sarix Enhanced 4, Esprit Compact): 5 years. Some PTZs: 3 years. Accessories: 1 year.

PowerShield

Australian warranty terms by product. Products not listed: 12 months.

Covered by the Aritech warranty statement: security control panels 2 years.

Warranty period is shown on the product packaging.

Each model's warranty period is on Synology's product support status page.

Tecom Challenger

Tecom hardware: 5 years. Tecom software: 1 year (online fixes and updates).

Teraudio

Teracom's own brand -- contact us for warranty support.

TeraVision

Teracom's own brand -- contact us for warranty support.

Trimec

Tri-Care: TRIMEC products 5 years from purchase. Keys: 12 months. Batteries excluded.

Ubiquiti

2 years if bought from Ubiquiti's own store. 1 year through distributors and resellers.

UNV / Uniview

Uniview warranty enquiries and RMA repair requests.

Vivotek

Network cameras and NVRs: 5 years from shipment, unless the datasheet says otherwise.

Wasabi

Cloud storage SLA: service credits if monthly uptime falls below 99.9%.