Service Director
Keeps the whole-of-service picture clear each day. Tracks what needs a decision and prepares the agenda for the weekly meeting. Reviews the options, what each costs in capacity, and which one it would pick and why.
Teracom AI · Department
Service
Keeping what was installed running: triaging reported faults into real problems and priorities, scheduling and dispatching the right person with the right parts, planned preventative maintenance, watching agreement response times before they are breached, quoting repairs, and reporting what the month actually looked like. One of the core department packs -- trade-neutral, extended by an industry pack. Anything happening right now that threatens people or property goes to the people who respond to it, never into a ticket queue.
Included in Starter, Enterprise, Platinum · Version 1.08
Register interestEarly access · pricing coming soon
How it works
Each worker triages, schedules on paper, drafts and tracks. It never attends, never performs or directs work on equipment, never decides that something is safe, and never tells a customer what a visit will cost or whether it is covered. Anything happening right now that threatens people or property goes to the people who respond to it, not into a ticket queue. A person makes every commitment to a customer.
Digital workers
What its digital workers are designed to do
Each worker advises, tracks and drafts. Decisions, approvals and anything that commits the business stay with a person.
Ticket Triage Worker
Turns reported faults into well-described problems with proper priority. Clears what needs no attendance like duplicates or items a site contact can reset themselves. Hands over the rest with enough detail so nobody has to ring back.
Scheduling & Dispatch Worker
Matches work to the right person, skills and site access conditions. Proposes run sheets and windows with travel and duration estimates. Keeps a standby list so cancellations get filled rather than lost. Hands a person a run sheet and a list of calls to make.
Preventative Maintenance Worker
Plans and records planned visits that stop faults happening, asset by asset. Builds the scope for each visit from the agreement and register rather than a generic checklist. Records findings and keeps deferral list alive with an owner and date against each item.
SLA & Escalation Worker
Monitors response and rectification clocks to warn of likely breaches early. Records causes honestly without softening them. Walks the customer's escalation ladder on paper so a person can make the call before the customer notices.
Service Quoting Worker
Turns a found fault into a structured quote draft with options and exclusions for a person to price and send. Builds scope from technician's findings with labour, parts and access requirements. Keeps register of quotes waiting on a decision.
Service Reporting Worker
Reports what the month actually looked like in calls, causes and repeat faults. Prepares internal pack for managers and customer-facing summary for each agreement. Reviews the numbers with the limits of the data stated rather than averaged away.
Works with
- Electronic Security ExtensionIndustry extension: The electronic security trade as an extension of the core department packs, not a separate one. It adds the vocabulary, document templates, compliance and licensing map, integratio...