Monitoring

Monitoring commissioning form

Everything we need to put your alarm on monitoring: the site, the panel, who to call and what to do when it goes off.

About you

Your name *

Client or company name *

Email *

Phone *

Client code

Only if we have already given you one.

The site

Street address *

Address line 2

Suburb *

State *

Postcode *

Nearest cross street

Helps a patrol find the site at night.

Phone at the premises

The alarm system

Panel brand *

For example Bosch, Inner Range, Hikvision AX PRO, Paradox.

Panel model *

Where the control panel is *

Where its power point is

Where the keypads are *

How the panel connects to us

As quoted to you. If you are not sure, choose Not sure and we will confirm it.

Communicator brand

The 4G or IP module, if there is one.

Communicator serial number

How often the panel sends a test report

If the test report does not arrive we treat it as a fault. Most sites use every 24 hours.

Your monitoring service

Monitoring term *

The minimum term is 12 months.

Optional services

Late to close alertsWe let you know when the site is not armed by its closing time.Patrol attendance when neededA patrol is sent under the patrol instructions below; each attendance is charged.Monthly reportsA report of openings, closings and alarms.

Charged as quoted to you.

Cancel codes

My panel is not programmed to send cancel codesWithout cancel codes we cannot tell a false alarm you have cancelled from a real one, so a small weekly charge applies.

Email for invoices *

Monitoring is invoiced quarterly in advance.

Zones and areas

Type the zone list (zone number and what it covers, such as 1 Front door reed) or attach the list from your installer. Do the same for areas if the panel has more than one.

Zone list

Zone list file

PDF, spreadsheet, document or photo; up to 3 MB for all files together.

Area list

Area list file

PDF, spreadsheet, document or photo; up to 3 MB for all files together.

Who we call

Contact list *

In the order we should call them. The voice code is a single word or number the control room asks for to confirm who they are speaking to.

Contact 1

First and last name *

Mobile *

User number in the panel

Voice code

Operating hours

When the site is normally open (24-hour times, such as 0730 and 1730). Leave a day blank if it is closed.

Day	Opens	Closes
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Public holidays

Patrols

Do you want patrols sent? *

YesNo

Special instructions

Anything the control room should know: dogs on site, access codes for gates, who never to call.

Agreement and signature

You are agreeing to Teracom Terms and Conditions v3.4, Schedule 3 (Monitoring services). Read the terms (opens in a new tab).

I have read and agree to the Teracom Terms and Conditions, including Schedule 3 (Monitoring services), and I am authorised to sign for the client named above.

Your full name *

Signature *

Sign above with your finger or mouse.

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