Alarm monitoring
Back-to-base monitoring of your alarm system, 24 hours a day, with a documented response for every signal type.
Monitoring
Duress and lone worker monitoring
A duress button that nobody is watching is a light switch.
What it is.
Fixed duress buttons under a counter or at a reception desk, and personal duress devices for staff who are mobile or working alone, both report to the control room under their own response procedure. A duress signal is not treated like a door contact: the operator follows a procedure written for a person in trouble, not a building.
This matters for retail and hospitality, clinics and community services, property managers doing inspections alone, and anyone whose staff open or close a site by themselves.
What's included
- Fixed duress buttons monitored alongside the alarm system
- Personal duress devices for mobile and lone workers
- A response procedure specific to duress, separate from intrusion
- Silent activation, so the signal does not escalate the situation
Worth knowing
- Staff need to know what happens when they press it, and to have pressed one in training at least once.
- Test duress devices on a schedule. They are the one alarm you cannot afford to discover is faulty.
- Lone worker safety is a work health and safety duty, not just a security preference.
Also available
The rest of what we monitor.
CCTV monitoring
Cameras watched alongside the alarm, so an operator can see what triggered a detector before anyone is sent.
Open, close and schedule reporting
Know who armed and disarmed your site, and when, with alerts if it happens outside the hours you set.
Patrol response
A patrol attends when your contacts cannot be reached, or whenever your procedure says someone should go.
Not sure which of these you need?
Tell us about the site and we will tell you honestly what is worth monitoring and what is not.
Monitoring is provided under our terms and conditions.