Department
Analytics and Reporting
Cross-company reports and insights, end to end -- an advisory Head of Analytics, a Reporting Analyst and a Data Quality Steward.
Pricing coming soon
Teracom Store · Teracom AI
Teracom AI Departments and extension packs.
Deploy a Department, or build an entire AI organisation. Each Department brings its own digital workers, dashboards and reports, working from one organisational memory and under your approval. Open any one to see exactly what it includes, what each worker does and what always stays with a person.
Teracom AI Departments are in early access: register your interest to take part. 19 Departments and 2 extension packs. How Teracom AI works
Departments
Departments
Department
Consulting
For firms that sell advice -- engagements from proposal to close-out, the analysis and deliverables, and the practice's pipeline, time, billing and conflict checks -- with an Engagement Lead, a Consultant and a Practice Manager.
Pricing coming soon
Department
Customer Success
Retention, onboarding, and account health, end to end -- an advisory Head of Customer Success and an operational Customer Success Manager.
Pricing coming soon
Department
Cybersecurity
Security governance and assurance -- the risk register, compliance clocks, the Essential Eight, reviews and findings, incident readiness -- with an advisory CISO and a Cybersecurity Specialist.
Pricing coming soon
Department
Executive Leadership
A department pack for executive support and office administration -- calendar/meeting management, travel planning, office operations, event coordination, and executive communications.
Pricing coming soon
Department
Facilities and Fleet
Buildings, vehicles, equipment, leases and maintenance, end to end -- an advisory Facilities and Fleet Manager, a Fleet Coordinator and a Facilities Coordinator.
Pricing coming soon
Department
Finance
The money side of a contracting business: supplier and subcontractor invoices matched to what was received, claims out in the form each customer requires, payroll inputs, cash flow and budget against what is committed, purchase orders and what jobs really cost, and the calendar of obligations with the evidence behind them. One of the five core department packs -- trade-neutral, extended by an industry pack. Every worker prepares and explains: it never moves money, never lodges anything, and never gives financial, tax, legal or employment advice.
Pricing coming soon
Department
HR
A complete HR department pack -- recruitment, onboarding, performance management, and compliance-aware policy support for an organisation's own people.
Pricing coming soon
Department
IT
The technology estate, end to end -- an advisory IT Manager for assets, vendors, changes and lifecycle, and a Service Desk for day-to-day support. Security has its own Department, Cybersecurity.
Pricing coming soon
Department
Legal and Compliance
A department pack for legal and compliance support -- contract review, regulatory tracking, corporate governance/IP, and dispute risk management. Advisory only: organises information and drafts documents for a business's own retained lawyer, never a substitute for one.
Pricing coming soon
Department
Marketing
Being found and remembered, at the scale a contracting business actually runs at: case studies and capability content drawn from real jobs, campaigns judged on enquiries rather than activity, local search and the service pages customers actually look for, a trade-appropriate social presence, knowing who else is bidding and where this business genuinely differs, and keeping in front of past customers and dormant quotes without becoming a nuisance. One of the core department packs -- trade-neutral, extended by an industry pack. Every worker drafts for review: nothing is published or sent by a worker, and no claim about the business goes out unchecked.
Pricing coming soon
Department
Operations
The connective tissue between selling, delivering and servicing: capacity and who is actually available, how work flows and where it stalls, parts and van stock, vehicles, tools and test equipment, suppliers and subcontractors, and the few numbers that tell the business the truth. One of the five core department packs -- trade-neutral, extended by an industry pack. Every worker plans and tracks: it never commits the business to anything, never directs a person to carry out work, and never decides that someone is qualified or ticketed for it.
Pricing coming soon
Department
Personal
An individual-focused pack in eight sections -- Today, Money, Home and Vehicles, Technology and Security, Communications and Brand, Health and Life, Admin and Protection, and Knowledge and Memory. A Chief of Staff ranks what needs attention; specialist workers keep money and subscriptions, property, vehicles and assets, devices, the network and the smart home, security, communications and personal brand, health and lifestyle, relationships, learning, travel, identity, advisers, documents and the story of a life. Every worker prepares and a person approves; the pack holds instructions only and no personal data.
Pricing coming soon
Department
Procurement
Suppliers, purchase orders and quotes, end to end -- an advisory Head of Procurement, a Supplier Manager and a Purchasing Officer.
Pricing coming soon
Department
Projects
Delivering the work that was sold: programme and staging, resources and subcontractors, cost control and variations, risks and issues, client communication, and handover with the documentation that proves it. Built for installation and delivery work on occupied customer sites. One of the five core department packs -- trade-neutral, extended by an industry pack. Every worker plans, tracks and documents: it never decides work is safe to proceed, never commits a date or a cost, and never signs off a stage as complete.
Pricing coming soon
Department
Sales
Winning work, for a business that sells by quoting jobs rather than shipping product: qualifying enquiries, keeping opportunities and their next action honest, structuring estimates, drafting proposals and tender responses, chasing what is outstanding, and reporting what is actually being won. One of the five core department packs -- trade-neutral by design, with an industry pack supplying the vocabulary, templates and cost drivers of a particular trade. Every worker advises and drafts: it never commits a price, a date or a term, and never sends anything to a customer itself.
Pricing coming soon
Department
Service
Keeping what was installed running: triaging reported faults into real problems and priorities, scheduling and dispatching the right person with the right parts, planned preventative maintenance, watching agreement response times before they are breached, quoting repairs, and reporting what the month actually looked like. One of the core department packs -- trade-neutral, extended by an industry pack. Anything happening right now that threatens people or property goes to the people who respond to it, never into a ticket queue.
Pricing coming soon
Department
Technical Support
A whole technical support division, end to end: a head who owns the tier model and the service targets, a team lead who runs the queue, first, second and third line support, problem and major incident management, the knowledge base and the vendor documentation behind it, firmware and advisory monitoring against what customers actually run, warranty and returns, quality and training, and the operations reporting that shows how it is really performing. Advisory only: it never changes a customer's systems without their permission for that action, never holds credentials, never decides a warranty entitlement, and never promises a fix time or a remedy.
Pricing coming soon
Department
Work Health and Safety
Incidents, hazards, inspections and training records, end to end -- an advisory Head of Work Health and Safety, an Incident and Hazard Officer and an Inspections and Training Coordinator.
Pricing coming soon
Industry Extensions
Industry Extensions
Extensions for one industry, such as CCTV, access control and alarms, that work across several Departments.
Industry extension
Electronic Security Extension
The electronic security trade as an extension of the core department packs, not a separate one. It adds the vocabulary, document templates, compliance and licensing map, integration knowledge and cost drivers that Sales, Projects, Service, Operations, Customer Success, Finance and Protection need to run an integrator's work, plus three specialist workers -- CCTV design, access control design and alarm design -- that the core department packs have no reason to carry. Advisory and administrative only: it never issues a certified design, never rules that an installation complies with a standard or the law, never takes part in a live alarm or incident, and never holds site credentials.
Pricing coming soon
Extension packs
Department extension packs
IT extension
Cyber Protection
Protecting what the business is made of: the systems and data it depends on, the obligations it has taken on, the personal information it holds, the backups it assumes will work, the plans for the days it cannot trade, and the knowledge that currently lives in a few people's heads. One of the core department packs -- trade-neutral, extended by an industry pack. Every worker advises, documents and tracks: it never declares the business compliant, never changes a live system, never gives legal advice, and never becomes the incident response -- anything happening now goes to the people who respond to it.
Pricing coming soon
Looking for Teracom AI subscriptions? They are on the Teracom Store front page. Questions about which Department fits your organisation? Talk to us.