Documentation, manuals and support.
We know that finding the right information can be difficult and time consuming -- this page brings it together in one place.
Submit a Request
Book a service call, request a recorder password reset, or open a trade account.
OpenHelp Centre & FAQs
Technical explainer articles and troubleshooting Q&A for the camera, recorder and app technology behind our systems.
OpenUser Manuals
Product manuals for the systems and equipment we supply and install.
OpenDatasheets
Technical specification sheets for our product range.
OpenInstaller Manuals
Installation and commissioning manuals for the systems we supply.
OpenBrochures
Product brochures and range overviews from the manufacturers we work with.
OpenProduct Videos
Installation, configuration and product overview videos.
OpenDownloads
Software, firmware and supporting documents.
OpenIndustry News
The latest Australian security industry headlines from SEN.news, updated automatically.
OpenTools for the industry.
12 free calculators -- cameras, storage, power, cabling, networks and AV.
Documentation, manuals and support resources for the security systems and equipment Teracom Solutions supplies and installs, written for installers, technicians and end users. We add to this library as new products and questions come in.
Whether you're setting up a new system or troubleshooting an existing one, our support materials provide the guidance you need. We also offer technical assistance if you can't find what you're looking for in our online resources.