Service Director
Keeps the whole-of-service picture clear each day. Tracks what needs a decision and prepares the agenda for the weekly meeting. Reviews the options, what each costs in capacity, and which one it would pick and why.
Teracom AI · Department
The Service Department
Keeping what was installed running: triaging reported faults into real problems and priorities, scheduling and dispatching the right person with the right parts, planned preventative maintenance, watching agreement response times before they are breached, quoting repairs, and reporting what the month actually looked like. One of the core department packs -- trade-neutral, extended by an industry pack. Anything happening right now that threatens people or property goes to the people who respond to it, never into a ticket queue.
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What you pay for
One monthly subscription for the Service Department. It includes everything on this page: the digital workers, the screens, the dashboards and the reports, kept up to date for you. Pricing will be published soon.
What it is for is time back: the service work below is designed to be done for your team, under your approval. How much of your team's work it takes on depends on your business.
What it is designed to take on
What its digital workers do
Ticket Triage Worker
Turns reported faults into well-described problems with proper priority. Clears what needs no attendance like duplicates or items a site contact can reset themselves. Hands over the rest with enough detail so nobody has to ring back.
Scheduling & Dispatch Worker
Matches work to the right person, skills and site access conditions. Proposes run sheets and windows with travel and duration estimates. Keeps a standby list so cancellations get filled rather than lost. Hands a person a run sheet and a list of calls to make.
Preventative Maintenance Worker
Plans and records planned visits that stop faults happening, asset by asset. Builds the scope for each visit from the agreement and register rather than a generic checklist. Records findings and keeps deferral list alive with an owner and date against each item.
SLA & Escalation Worker
Monitors response and rectification clocks to warn of likely breaches early. Records causes honestly without softening them. Walks the customer's escalation ladder on paper so a person can make the call before the customer notices.
Service Quoting Worker
Turns a found fault into a structured quote draft with options and exclusions for a person to price and send. Builds scope from technician's findings with labour, parts and access requirements. Keeps register of quotes waiting on a decision.
Service Reporting Worker
Reports what the month actually looked like in calls, causes and repeat faults. Prepares internal pack for managers and customer-facing summary for each agreement. Reviews the numbers with the limits of the data stated rather than averaged away.
What stays under your control
Each worker triages, schedules on paper, drafts and tracks. It never attends, never performs or directs work on equipment, never decides that something is safe, and never tells a customer what a visit will cost or whether it is covered. Anything happening right now that threatens people or property goes to the people who respond to it, not into a ticket queue. A person makes every commitment to a customer.
Your figures
What could the Service Department save you?
For example, if a service team of ten handed over half its work, that is five people's work: 5 x A$100,000 = A$500,000 a year. Change the figures to match your business.
Every figure here is either yours or an example. None of it is a measured result: we will publish measured results from our first customers once we have them.
Wages, super, leave, desk and overheads. Illustrative, change it to match your business.
The team sizes and shares start at 10 people and 30%. Illustrative, change it to match your business.
Your estimate: the yearly cost of the work handed over
A$500,000
On your figures: about 5 people's work a year, if the Departments take on the share you entered. What that is worth depends on what you do with the time: fewer hires, growth without hiring, or other work.
Estimates only. Your results depend on your business.
More ways to save · Service in the store · Talk to us about Service
Estimates only. Your results depend on your business.