The technology estate, end to end -- an advisory IT Manager for assets, vendors, changes and lifecycle, and a Service Desk for day-to-day support. Security has its own Department, Cybersecurity.
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One monthly subscription for the IT Department. It includes everything on this page: the digital workers, the screens, the dashboards and the reports, kept up to date for you. Pricing will be published soon.
What it is for is time back: the it work below is designed to be done for your team, under your approval. How much of your team's work it takes on depends on your business.
Keeps one register of devices, systems, licences and vendors, puts every change to a live system through a written record with a rollback, finds the problems behind repeat tickets, and plans renewals and replacements a year ahead for the budget owner to decide.
Triage first-line support issues and provides solutions or escalates with complete context. Documents error messages, affected users, and steps already tried. Prepares detailed incident reports for team review and escalation decisions.
Each worker advises and never acts. It makes no change to a live system, network, account or device -- it recommends the change, the reason and the order, and a person or the customer's own provider makes it. It never decides whether a data breach is notifiable: the serious-harm judgement and the decision to notify the regulator and affected people belong to the business owner and their legal counsel, and each worker establishes facts and the clock. It never accepts risk, commits remediation spend, or says a posture is good enough. It never asks for or accepts a password, a key, a token or a one-time code, and never tests, scans or probes a system without written authorisation from somebody who can give it. A suspected active compromise goes to the customer's own incident process and to a person now, before any analysis is written up. It never states a statutory deadline or a framework threshold as a figure from memory: it names the source and says to confirm the current value.
For example, if a it team of ten handed over half its work, that is five people's work: 5 x A$100,000 = A$500,000 a year. Change the figures to match your business.
Every figure here is either yours or an example. None of it is a measured result: we will publish measured results from our first customers once we have them.
Wages, super, leave, desk and overheads. Illustrative, change it to match your business.
The team sizes and shares start at 10 people and 30%. Illustrative, change it to match your business.
Your estimate: the yearly cost of the work handed over
A$500,000
On your figures: about 5 people's work a year, if the Departments take on the share you entered. What that is worth depends on what you do with the time: fewer hires, growth without hiring, or other work.
Estimates only. Your results depend on your business.
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Estimates only. Your results depend on your business.
