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Help Center Warranty & Product Returns

Warranty & Product Returns

Please take care to package your return carefully. Teracom Solutions is not responsible for damage or a lost product(s) caused by shipping. Any damage or subsequent failure of shipped product related to inappropriate packaging will result in additional charges for the repair of the product.
RMA Form


Everki Limited Lifetime Warranty Statement

EVERKI products carry a lifetime warranty. We warrant, to the original owner, our products against defects in materials or workmanship; and should any such defect arise, we will repair or replace the bag at our discretion. If the product is no longer available, EVERKI reserves the right to replace it with a similar product of equal value. This warranty does not cover incidental or consequential damages to personal property and does not apply to normal wear and tear, accidental damage, abuse, misuse, alterations or cosmetic damages (like scratches or stained fabrics).

To start the warranty process, please submit a request through our contact us page. Please be aware that you will be responsible for any return shipping charges back to our facility in Melbourne, Australia.

https://www.everki.com/au_en/warranty

Seagate Limited Warranty

This limited warranty applies to Seagate, Maxtor and LaCie branded products (collectively, “Seagate Products”) other than Business Storage/NAS product. To see the policy for Business Storage/NAS products please click here.

https://www.seagate.com/au/en/support/warranty-and-replacements/limited-consumer-warranty/

https://www.seagate.com/au/en/support/warranty-and-replacements/

Ubiquiti Product Warranty

Products Covered by This Warranty

Ubiquiti Inc. (“UBIQUITI”) policy is to offer product warranties to end users of our products (the “customer” or “you”) only on products purchased from an authorized UBIQUITI distributor or reseller and only accompanied by a Return Materials Authorization (“RMA”) as further described below. Unfortunately, there are some websites and dealers who claim to be authorized UBIQUITI resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from UBIQUITI. 

https://www.ui.com/support/warranty/

Synology Product Warranty & Support Status

At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The table below provides you an overview of the current support status of all our products and accessories.

https://www.synology.com/en-au/products/status

https://www.synology.com/en-au/company/legal/warranty

Power Shield Product Warranty & Support Status

Power Shield encourages all customers to register their Power Shield products. However, failure to do so will not diminish rights to warranty.

https://powershield.com.au/support-menu/warranty-registration/

https://powershield.com.au/wp-content/uploads/Warranty/WARRANTY_PSW02052019.pdf

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Teracom Solutions Pty Ltd 2021