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Akuvox

SIP and Android video intercoms, door phones and access control, managed in the cloud or on site.

80+Countries and regions
15+Access methods (S539)
2-YearWarranty
ISO 27001Information security
VisitorAt the gateFace, PIN, card or QRSmartPlusResident appVideo call, open doorFace matchedCall answeredDoor releasedSIP and AndroidISO/IEC 27001
80+countries and regions where Akuvox intercoms are in daily use
15+ways to open the door on the S539 Android door phone
300 mbetween devices on the 2-wire IP intercom, over existing cable
ISO 27001certified, plus ISO/IEC 27701 and CSA STAR Level 1
Two halves of one system

Door phones on the wall, SmartPlus in the cloud

Akuvox door phones and indoor monitors talk SIP, the standard behind IP phone systems, so they can call each other, phones and other systems. SmartPlus then puts the intercom in each resident’s or staff member’s pocket and lets the property manager run every door from a browser.

FaceCardPINQR codeDoor released08:02 Face · Lobby07:55 Card · Gate07:41 QR · Visitor07:30 PIN · Garage
SIP intercom hardware

Door phones and indoor monitors

Video door phones from the palm-sized R20K keypad unit to the 13-inch X916, with Android indoor monitors in each apartment or office. Most door phones read 13.56 MHz and 125 kHz cards, and the larger models add touch screens, face recognition and Bluetooth.

  • S539, X915 and X916 Android door phones with touch screens
  • R29 and E18 door phones with face recognition
  • R20K compact keypad door phone, rated for outdoor use
  • S567 10-inch Android 12 indoor monitor with Wi-Fi 6
SmartPlusFront gateVideo call from R29Today 5:42 pmOpen doorSend QR keyPreviewBefore answerVirtual keyQR or PINLogsPhoto of entry
App and cloud

SmartPlus

The SmartPlus app and cloud portal let residents see and talk to visitors, open doors and send guests time-limited keys. Property managers run access, logs and firmware updates for many buildings from a web portal, and residents without a smartphone can still answer on an ordinary phone call.

  • Video calls and door release from the phone
  • Time-limited QR codes and guest PINs
  • Door release logs with a photo of each entry
  • Web portal for access across many sites
What it does

More than a buzzer at the gate

An Akuvox intercom is also a door controller, a credential reader and a link to cameras and alarms. These are the features our customers use most.

Face at the lobby door, 8:02 am1 matchMatchResident 4BNoResident 2ANoCleanerNoManagerThe R29 matches faces on the device, with no cloud lookup

Face recognition at the door

The R29 and other face recognition models match a face against enrolled users on the door phone itself, so the door still opens when the internet is down. Touchless entry suits busy lobbies and staff with full hands.

Bluetooth credentialAES-256 encryptedWave to unlockLogged in ACMSMy MobileKey turns a phone into an encrypted door key

Phones as keys

My MobileKey is a Bluetooth credential for Akuvox door phones: wave the phone at the reader or tap the app to open the door. The credential is AES-256 encrypted and ties in with the ACMS access control software.

BuildingNS-2 2-wire switchOld cable, up to 300 mR20A-2Unit 1Unit 2Unit 3Unit 4Video calls and app access without rewiring the building

Upgrading old 2-wire intercoms

The 2-wire IP range reuses an old building’s audio intercom cable, so apartments gain video calls and app access without rewiring. Devices can sit up to 300 m apart, and the NS-2 switch extends the system for larger blocks.

Smart Access · OfficeStaff on site42Visitors today6Doors online8/8Late arrivals3People on siteRecent eventsQR key used · VisitorFace entry · Level 2Shift report ready

Smart Access for offices

Smart Access runs door access and intercom for small and medium businesses from one cloud portal or app. Staff can use faces, fingerprints, cards, PINs, phones or an Apple Watch, visitors get QR keys, and time and attendance is built in.

FrontLobbyFire exitStoreFire alarmRearStaff appEmergency: all doors released, muster on

Emergency unlock

In an emergency Smart Access unlocks every door, sends an alert to staff phones and produces a muster report so administrators can check who is still inside.

On-premise optionDoor phonesMonitorsTerminalsCamerasACMS / SDMCManaged on siteAccess and intercom on PCBatch deploymentLive videoFull access logs

Run it on site

Where a site would rather not use the cloud, ACMS and ACMS Pro manage staff, doors and access logs on a local PC, and SDMC manages a whole community’s intercoms with batch deployment, live video and notices to residents.

The range

What Akuvox makes

Door phones

  • S539, X915 and X916 Android door phones
  • R29 and E18 face recognition door phones
  • R20K compact keypad door phone
  • SIP emergency and single-button intercoms

Indoor monitors

  • S567 10-inch Android 12 monitor with Wi-Fi 6
  • X933, and the 15.6-inch X937 that also shows NVR video
  • C313 compact 7-inch monitor and other S and C-series models

Access control

  • A08 terminal with QR, NFC and Bluetooth
  • Other A-series access control units
  • UHF long-range readers for vehicle gates
  • MIFARE key fobs and cards

Software and 2-wire

  • SmartPlus app and cloud portal
  • Smart Access cloud for offices
  • ACMS, ACMS Pro and SDMC on-premise software
  • My MobileKey Bluetooth credential
  • 2-wire kits with the R20A-2 and NS-2 switch
How it fits together

A Teracom Akuvox system, end to end

ON SITEPLATFORMPEOPLEDoor phonesFace, card, PIN, QRAccess terminalsA08 on inner doorsIndoor monitorsEach apartmentIP camerasShown on monitorsSmartPlus cloudCalls, keys and logsACMS or SDMCOn-site managementResidentsAnswer and openProperty managerWeb portalTeracomInstall and supportSIP door phones and monitors, managed in the cloud with SmartPlus or on site with ACMS and SDMC

Door phones and access terminals control the entries, indoor monitors and the SmartPlus app answer the calls, and cameras can be shown on the monitors. The property manager runs access from a browser, and we look after the system.

Where we put it to work

  • Apartment buildings
  • Townhouse developments
  • Single homes
  • Commercial offices
  • Coworking spaces
  • Retail stores
  • Aged care and hospitals
Teracom and Akuvox

What Teracom does on an Akuvox job

  1. Design

    Door phones, monitors and credentials chosen for each entry, with the choice between new cabling and reusing 2-wire cable made before anything is ordered.

  2. Install and commission

    Door phones and monitors mounted and wired to the locks, SIP calling tested, and residents or staff set up in SmartPlus or ACMS.

  3. Integrate

    Cameras shown on the indoor monitors, and the intercom tied in with the site’s access control and alarm system where needed.

  4. Look after it

    Firmware, user changes and faults handled on a maintenance plan, with most changes made remotely through the portal.

From Akuvox: Akuvox intercom software · Akuvox security and compliance · Akuvox warranty and RMA

Why Teracom works with Akuvox

Smarter entry for buildings, offices and homes.

Face Recognition at the Door

Door phones such as the R29 and E18 recognise enrolled faces on the device itself, so touchless entry keeps working even when the internet is down.

Intercom in Your Pocket

The SmartPlus app shows who is at the door before you answer, opens doors remotely and sends guests time-limited QR codes or PINs, with a photo logged for each entry.

Video over Old 2-Wire Cable

The 2-wire IP range reuses an old building's audio intercom cable for video calls and app access, with up to 300 m between devices and no rewiring.

Cloud or On Site

Manage everything through the SmartPlus and Smart Access cloud portals, or keep it local with ACMS, ACMS Pro and SDMC software on a PC.

Office Access and Attendance

Smart Access adds cloud-managed office access by face, fingerprint, card, PIN, phone or Apple Watch, with time and attendance and an automatic emergency unlock built in.

Security and Privacy Certified

Akuvox holds ISO/IEC 27001 and ISO/IEC 27701 certification and CSA STAR Level 1, and its cloud runs on AWS with HTTPS and SIPS encryption.

Akuvox makes smart intercoms, with door phones and indoor monitors in daily use in more than 80 countries and regions. The range runs from compact keypad door phones to large Android touch-screen units with face recognition, along with Android indoor monitors, access control terminals and readers, and 2-wire kits that bring video calling to older buildings over their existing intercom cable.

The hardware is built on SIP, the standard used by IP phone systems, so door phones, monitors and phones can call one another and connect to other building systems. The SmartPlus app and cloud portal let residents see and talk to visitors and open doors from their phones, and let property managers run access across many buildings from a browser, while ACMS and SDMC software manage the same devices on site.

We supply Akuvox IP intercoms and door phones through our distributors, for apartment buildings, offices and homes.

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Interested in Akuvox products?

Visit the Teracom Store for current stock, pricing and availability.

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Akuvox Supplier & Installer, Melbourne | Teracom